Looking to sell your property fast but not sure who to trust? Complete our contact form
Looking to sell your property fast but not sure who to trust? Complete our contact form
Critical Analysis:
When you’re selling your property, it’s of vital importance to know who you’re working with.
In here, you’ll find everything you need to know about Zoom Property Buyer and whether you should trust them to sell your property quickly and whether they’ll give you an optimal price.
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Company
Established in
2019
Members of NAPB
Yes
Members of TPO
Yes
Registered with ICO
Yes
Approved by CTSI
No
Will “Zoom Property Buyer” pay all of your legal fees?
Not stated
Do they ask you to sign a contract?
No
Government verified transactions
Yes
Cash offer
Average sale time
3 weeks
Fastest sale time
7 days
Availability
Not listed
Complaints procedure
No
Customer service
3.2 / 5
Google rating
2.8 / 5 (11 reviews)
Trustpilot rating
3.5 / 5 (11 reviews)
Reviews.co.uk rating
N / A
Feefo rating
N / A
3.9 / 5
(source: Companies House)
Zoom Property Buyer is a quick property buying company that claims to be a cash buyer.
They were established in 2019 and will buy properties across the UK.
They say they have an ‘expert in-house staff with 50 years of combined industry experience’ who are ‘well versed in all aspects of property.’
They claim to buy with their own cash and do not rely on banks or mortgages to complete the purchase of a property. This allows them to offer the best prices and facilitate fast sales.
Whether all of that’s true, will be revealed in this review.
When working with them, they’ll buy the property from you at a price that satisfies both parties involved, and then sell it for a profit.
You’ll get a slightly below-market price but you’ll achieve a prompt and effortless sale with little bureaucracy.
Zoom Property Buyer provides free cash offers, doesn’t seem to have estate agent or solicitors fees and guarantees the sale of any property in any condition.
They can give you a no-obligation quote in just 24 hours and purchase your property in as little as 7 days.
This type of sale is perfect for people in a rush, who don’t have time for unnecessary red tape.
Zoom Property Buyer take a slightly different approach to most cash house buyers, in that they send someone round in person to meet you, view your home and make an appraisal.
This is a rare personal touch in an industry that is often conducted mainly over the phone or via email.
However, their website is relatively simple and misses out some important information when compared to other companies.
Zoom Property Buyer appears to have no hidden charges and no legal fees, although they do not explicitly state this on the site.
It is worth noting that a number of independent reviews claim that the company drops their offer price late on in the process, and that they can be hard to contact when things go wrong. However, there are also many very positive reviews praising their service.
It’s important to remember:
You won’t get the full market value of your property, especially when asking for a very fast purchase, but you will sell quickly and easily.
A typical estate agent will take 6-9 months whereas a fast home-selling company can do it in mere days. You’ll be sacrificing a negotiable percentage of cash for an exponential increase in speed-of-sale and a major reduction of headaches and legal complications.
Whether this is right for you will depend on your individual circumstances, and your cash home buyer should explain your options to you without obligation.
Yes, Zoom Property Buyer is a member of NAPB.
The National Association of Property Buyers (NAPB) was specifically set up to protect homeowners looking to sell their houses for cash to a property buying company.
The NAPB continuously screens its members in order to see whether they’re maintaining the necessary business integrity, legality, professionalism and customer service.
It’s mandatory for all NAPB members to also register with The Property Ombudsman (TPO) and abide by the TPO ‘Code of Practice For Residential Buying Companies’.
However, being an NAPB member itself, is completely voluntary. Nobody forces these cash home buyers to become members, they do it of their own volition.
Zoom Property Buyer is regulated by TPO and strictly follows the TPO code of conduct.
The Property Ombudsman (TPO) defends the interests of the public by investigating and addressing complaints of maladministration or a violation of rights.
It has been providing consumers and property agents with an alternative dispute resolution service since 1990.
TPO has a specific category for fast home sale companies, such as Zoom Property Buyer.
These companies have to adhere to a strict ‘Code of Practice for Residential Buying Companies’.
Zoom Property Buyer have the ICO logo on their website. However a search of the ICO database did not locate Zoom Property Buyer.
The Information Commissioner’s Office (ICO) is the UK’s independent regulatory body set up to uphold information rights.
The ICO also governs all forms of data collection and advertising intelligence.
The ICO also has a Free Online Checker where you can verify whether a company is registered with them or not.
The Zoom Property Buyer website has an extensive privacy policy, which covers the collection, use and storage of data as well as the use of cookies on the site.
If this policy is applied rigorously, it is safe to assume that Zoom Property Buyer is GDPR compliant.
Users are urged to err on the side of caution when providing personal information, and always read any cookie agreements before clicking your consent.
Zoom Property Buyer appear to have cash on hand to buy properties.
Our team of investigators found one of their investment vehicles within Companies House. There are 104 transactions listed, with the most recent being August 2023.
This allowed us to validate that they do have government-verified transactions which is a big plus in their favour.
However, we cannot state for certain whether or not Zoom Property Buyer currently have cash on hand.
In general, we’ve discovered that very few fast home-buying companies actually have disposable cash on hand. Potential customers should ask for proof of funds to ensure that this is the case and that they are genuine cash buyers.
Most of them are unregulated small businesses or worse – individual opportunists pretending to be big organisations who deliberately mislead.
These companies don’t have their own cash but attempt to raise funds by low-balling their offer and getting finance off the back of the difference between their offer and the market value.
For this reason, it’s less risky to work with home buying companies that have government verified transactions.
Yes, Zoom Property Buyer have traded for more than 5 years, but only just.
They have been in this industry since January 2019.
We use the ‘over/under 5 years trading time’ as a metric to gauge whether a company is an established entity with a lot of experience under their belt or just a newly founded business that may have ulterior motives.
Not all newly formed companies are scams but it’s still important to check how long they have traded.
Zoom Property Buyer appears to offer around the industry standard of 80%, although this is qualified with the caveat that the property is ‘located in an area with average or above market conditions; including legal work and searches showing no issues in relation to the property.’
Such caveats allow a great deal of wiggle room for cash buyers, and some of the reviews suggest you may get less than 80% for your home.
The only way to be sure of their offer is to request a price for your home.
Below you can see some of the perceived benefits of using Zoom Property Buyer instead of a generic high-street or online estate agent.
Getting 70-80% of the market value for your property when working with a fast home selling company is fair.
We’ve discovered that with sub-par home buying companies you’ll often get between 60 – 65% and sometimes even less.
Inferring from this, Zoom Property Buyer gives reasonable offers in the context of fast home selling companies.
Of course this doesn’t mean that every home achieves that kind of valuation as it depends on a myriad of factors. Sometimes there are justifiable reasons why you may receive a lower offer.
Fast house sales within 7 days are a bigger risk for the buyer, as they do not have time to complete the full range of surveys and searches required for due diligence. To cover the increased risk, you will normally be offered less for your home if you want to sell this fast.
Zoom Property Buyer website states that their average sale time is three weeks, although they can process a sale in as little as seven days if required.
According to the latest Statista research, the average number of days taken to sell property in UK from September 2018 to November 2020 is 65 days.
This includes selling properties via estate agents, actions, fast-sale companies and everything else under the sun.
Again, this graph represents every single method of selling a property, combined together.
And because of the vast number of fast home sale companies in the UK, this number is considerably lower than what it would’ve been if it only were estate agents and actions.
Remember when it comes to speed of sale, nothing beats a quick home buying company:
We didn’t find any charitable initiatives which Zoom Property Buyer supports.
Nevertheless, some companies prefer to donate privately or anonymously rather than stating it publicly.
Supporting a charity is by no means proof that the home buying company in question is necessarily ‘good’.
In fact, dodgy home buying companies might purposefully support and/or pretend to support a charity just to win brownie points and credibility in the eyes of the customer.
Aside from some rather negative reviews, we didn’t find anything else that raises suspicion during our thorough research of Zoom Property Buyer.
Our investigators sifted through all of the data and legal records of Zoom Property Buyer and everything was clean.
However, we’ll redact this paragraph at the first glimpse of dodgy practices.
We never stop researching and our unbending commitment to excellence doesn’t waver.
This paragraph is only valid up until the ‘Last Updated’ date of this review, which can be found at the top of this page.
As far as we are aware, Zoom Property Buyer haven’t received any additional awards or prizes.
They haven’t won any competitions either.
There’s nothing more we could add.
To assess the overall user experience (UX) of zoompropertybuyer.com we first analysed their website for ease of use and intuitiveness.
They make it very easy to get a free quote/cash offer for your property within 24 hours or less. You can click to request a cash offer, or call them on a landline number.
They will then attend your home in person to talk you through the process and assess your home.
They also have a live chat feature to answer your questions.
We calculated their First Response Time (FTR) by messaging them at approximately 11 AM on a non-holiday weekday (on a Wednesday to be exact) and used a stopwatch to estimate how long it took them to respond.
Zoom Property Buyer responded in 43 seconds.
Which is much faster than the industry average. And a fast FTR is something we consider highly important, especially in this sector.
A faster response time suggests that the home-selling company is better equipped to deal with customer queries.
And if they’re better equipped to deal with customer queries, then it means they’re investing their resources where it matters the most.
It’s rare to see a customer-centric cash home buyer and the more we research Zoom Property Buyer, the more they appear to be such.
We also asked if they offer some sort of ‘Client Satisfaction Guarantee’, and if yes, what would that guarantee consist of.
They currently don’t offer a Client Satisfaction Guarantee but they’re happy to help resolve any issues and problems, within reason, as soon as possible.
In this turbulent market, a fast home buying company should preferably have a formal complaints procedure on their website, where clients can express any disagreements, issues or just plain dissatisfaction with the overall service.
By having such a complaints procedure in place, the home buying company shows that they are willing to listen and if possible, rectify any problems that may arise.
Zoom Property Buyer do not have a published complaints procedure, but they do request that you raise any issues with them first, before raising it elsewhere.
Since Zoom Property Buyer is a member of The Property Ombudsman, you can escalate any problems for independent arbitration via the TOP code of practice.
A legitimate quick home buying company that does what it promises shouldn’t have a problem letting you speak to their past customers.
Of course they need to have the permission of the individual involved and provide some kind of proof that it is a genuine past client of theirs.
We strongly encourage all our readers to ask to speak to a past client.
In this section, we’ll discuss what the public thinks of Zoom Property Buyer and what online reviews the company has received.
Keep in mind that online reviews can be easily faked.
It works both ways.
The company in charge might hire fake review writers to write positive reviews.
Or on the other hand, their competitors might hire fake review writers to write negative reviews and tarnish the said company’s reputation.
Also, social media followers can be artificially inflated.
That’s why we deem this section as purely anecdotal.
Nonetheless, we use trained researchers with a sceptical eye to go through Zoom Property Buyer’ social media presence and online reviews.
It is fair to say that Zoom Property Buyer has some mixed reviews, with users either rating them five-stars, and saying they are very satisfied with their service, or just the opposite. This has given them relatively low aggregate scores compared to their competitors.
We didn’t find anything suspicious with Zoom Property Buyer’ social media, TV and online presence, nor with their customer reviews.
We also didn’t find anything suspicious with their domain rating and backlink profile nor their unique monthly search traffic.
Zoom Property Buyer is one of the newer fast home sale companies in the UK.
They are members of the NAPB and TPO, and they are registered with the ICO.
They appear give reasonable cash offers relative to the fast home sale industry and they can buy your property in mere days.
They have a number of very positive reviews, but also a number of highly negative ones as well, so sellers are advised to proceed with caution and use their own judgement about the company.
They don’t have a formal complaints procedure, but they are members of the Property Ombudsman.
We will be continuously updating this review as we do with all of our other content. If Zoom Property Buyer decide to alter, amend or modify something, then we’ll make sure to adjust our critique and score accordingly.
We want to help out as many people as possible. That’s why we created this comprehensive, in-depth Zoom Property Buyer review.
If you are looking to sell your property extremely fast, message us through the live chat or send us an email.
Depending on your preference and circumstances, we’ll connect you for free with one of our strictly vetted, ethical partners.
It might very well be Zoom Property Buyer or another more befitting company for your needs.
They will help you sell your property as fast as possible for the best offer you can realistically achieve.
They will take care of all of the legal processes and fees and you’ll get the cash straight into your account in as little as 7 to 28 days, depending on your circumstances and preference.
Zoom Property Buyer is just one of the many fast home-buying companies in the UK.
In order to make sure you choose the right one, it’s best if you compare them all.
Look at their strengths & weaknesses, their pros & cons and make an informed decision.
It’s essential to know you’re in safe hands, that’s why we’re here to help.
Use our company comparison table to find a reliable and trustworthy service, and decide whether expediting the sale of your property is the right thing for you.
This review is being constantly screened by our investigator team and will be corrected in line with the emergence of new evidence.
If a company contacts us with a genuine and verifiable piece of information which supports their cause, then we’ll immediately redact the review and point to that information.
On the other hand, if we discover that a company which we’ve previously praised for a certain industry trait, starts to dabble in dodgy practices, we’ll also redact the review immediately.
We’ll point to our new findings and will adjust the table metrics and scores accordingly.
For this reason, make sure to take notice of the ‘last updated’ date at the top of this page.
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