Critical Analysis:

Property Solvers Review (2023)

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When you’re selling your property, it’s of vital importance to know who you’re working with.

This is our independent Property Solvers review. Our private investigators analysed their company records, strengths and weaknesses.

In here, you’ll find everything you need to know about Property Solvers and whether you should trust them to sell your property quickly.

Table of Contents

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Company

Property Solvers Logo

Established in

2006

Members of NAPB

Yes

Members of TPO

Yes

Registered with ICO

Yes

Approved by CTSI

No

Will “Property Solvers” pay all of your legal fees?

Sometimes

Do they ask you to sign a contract?

Yes, sometimes

Government verified transactions

No

Cash offer

Average sale time

15 days

Fastest sale time

7 days

Availability

24 / 7

Complaints procedure

Yes, decent

Customer service

4.6 / 5

Google rating

5.0 / 5

Trustpilot rating

4.5 / 5

Reviews.co.uk rating

N / A

Feefo rating

N / A

Property Solvers is a well-established UK home buyer. And just like other home buyers of similar calibre, Property Solvers will give you a reasonable cash offer for your property.

They are NAPB and TPO members and are registered with the ICO. This coupled with their experience makes them one of the better companies in the UK.

4.7/5

4.7 / 5

1. Property Solvers: Company Overview

(source: Companies House)

Property Solvers is a quick property buying company that claims to be a cash buyer.

They have over 15 years of experience and can sell your property in the usual 7 days fast time frame.

The company claims to have no additional fees and avows to never drop the agreed price at the last minute.

They can even forward a “lump of cash” to those customers who need it urgently before the property sale is made.

Property Solvers claim to buy homes in any condition.

Whether all of that’s true, will be revealed in this review.

When working with them, they’ll buy the property from you at a price that satisfies both parties involved, and then sell it for a profit.

You’ll get a slightly below-market price but you’ll achieve a prompt and effortless sale with little bureaucracy.

Property Solvers provides free cash offers, doesn’t seem to have estate agent or solicitors fees and guarantees the sale of any property in any condition.

They can give you a no-obligation quote in just 24 hours and purchase your property in as little as 7 days.

This type of sale is perfect for people in a rush, who don’t have time for unnecessary red tape.

It’s important to remember:

You won’t get the full market value of your property but you’ll sell it very fast.

In fact, this is by far the fastest way to sell. A typical estate agent will take 6-9 months whereas a fast home-selling company can do it in mere days.

You’re sacrificing a negotiable percentage of cash for an exponential increase in speed-of-sale and a major reduction of headaches and legal complications.

2. Property Solvers: Strengths & Weaknesses

Maintaining a top position in this competitive market for over 15 years is a noteworthy accomplishment. 

Property Solvers seem to not rely on mortgage finance to buy properties which allows them to complete property sales at a much faster rate.

They also provide interest-free cash advances and 24/7 support.

However, their website can be confusing and overwhelming at times.

Property Solvers appears to have no hidden charges and no legal fees.

Are they NAPB members?

Yes, Property Solvers is a member of NAPB.

The National Association of Property Buyers (NAPB) was specifically set up to protect homeowners looking to sell their houses for cash to a property buying company.

The NAPB continuously screens its members in order to see whether they’re maintaining the necessary business integrity, legality, professionalism and customer service.

It’s mandatory for all NAPB members to also register with The Property Ombudsman (TPO) and abide by the TPO ‘Code Of Practice For Residential Buying Companies’.

However, being an NAPB member itself, is completely voluntary. Nobody forces these cash home buyers to become members, they do it of their own volition.

And Property Solvers was one of the companies that started this whole initiative.

Inferring from this, we can postulate that Property Solvers is proactive and are genuinely looking out for the interests of their customers.

Are they TPO members?

Yes, Property Solvers is a member of TPO.

The Property Ombudsman (TPO) defends the interests of the public by investigating and addressing complaints of maladministration or a violation of rights.

It has been providing consumers and property agents with an alternative dispute resolution service since 1990.

TPO has a specific category for fast home sale companies, such as Property Solvers.

These companies have to adhere to a strict ‘Code of Practice for Residential Buying Companies’.

Property Solvers is regulated by TPO and strictly follows the above mentioned TPO code of conduct.

This is another noteworthy feather in their cap.

Are they Registered With The ICO?

Yes, Property Solvers have been registered with the ICO since 2016.

The Information Commissioner’s Office (ICO) is the UK’s independent regulatory body set up to uphold information rights.

The ICO also governs all forms of data collection and advertising intelligence.

By being registered with the ICO, Property Solvers has to protect its customers’ data at all times.

The ICO also has a Free Online Checker where you can verify whether a company is registered with them or not.

Property Solvers is registered with the ICO which further solidifies their authenticity.

Are they GDPR Compliant?

They are somewhat GDPR compliant.

From our independent investigation, we discovered that PropertySolvers.co.uk is fully GDPR compliant with the “safety of personal data collection forms”.

However, we did find that PropertySolvers.co.uk installs certain marketing cookies that aren’t necessarily GDPR friendly.

And these cookies are being installed without the consent of the visitor.

Such cookies are used for marketing and re-targeting purposes, such as displaying relevant ads.

Finally, PropertySolvers.co.uk seem to transmit data to countries outside of the EU. Such countries are not recognised as providing an adequate level of data protection.

Do They Have Cash On Hand To Buy The Property?

It’s not certain whether Property Solvers have cash on hand.

Our team of investigators found one of their investment vehicles within Companies House.

This allowed us to validate that they do have government-verified transactions which is a big plus in their favour.

But their last government-verified transactions was delivered in 2020.

That’s why we cannot state for certain whether or not Property Solvers currently have cash on hand.

This could be simply due to the fact that they are using a different company name to track and register their other Companies House transactions.

Nevertheless, in light of these findings, we cannot cannot say for certain whether Property Solvers have or don’t have cash on hand which they use to buy properties. 

In general, we’ve discovered that very few fast home-buying companies actually have disposable cash on hand.

Most of them are unregulated small businesses or worse – individual opportunists pretending to be big organisations who deliberately mislead. 

These companies don’t have their own cash but attempt to raise funds by low-balling their offer and getting finance off the back of the difference between their offer and the market value.

For this reason, it’s less risky to work with home buying companies that have government verified transactions.

Have They Traded For More Than 5 Years?

Yes, Property Solvers have traded for more than 5 years.

They have been in this industry since 2006.

We use the ‘over/under 5 years trading time’ as a metric to gauge whether a company is an established entity with a lot of experience under their belt or just a newly founded business that may have ulterior motives.

Not all newly formed companies are scams but it’s still important to check how long they have traded.

If they’ve traded for more than 5 years, then this is a minor but still a notable vote of confidence.

And it needs to be acknowledged.

What Is Their Average Cash Offer?

Property Solvers has 3 primary modes of selling which makes their average cash offer range from 75% on the lower end to 100% for their estate agency mode of selling. 

Property Solvers‘ first mode of selling is their “Quick House Sale” which will help you achieve a sale within 7 days and will give you up to 75% of your property’s market value. There are no fees if you decide to go with their quick house sale option. 

Property Solvers second mode of selling is their “Property Auction” which comes with quite a lot of bureaucracy, fees and charges. And the price you’ll get for your property will vary on a multitude of factors, but most importantly on the bidders.

Property Solvers third mode of selling is their “Estate Agency” which will help you achieve a sale in approximately 28 days and can give you up to 100% of your property’s market value. However, this mode of selling comes with a percentage-based fee as well as VAT. Nonetheless, there are no contracts and you’ll only pay those fees and charges upon a successful sale of your property.

Below you can see some of the perceived benefits of using Property Solvers instead of a generic high-street or online estate agent.

Property Solvers vs Estate Agents

Getting 70-80%% of the market value for your property when working with a fast home selling company is fair.

We’ve discovered that with sub-par home buying companies you’ll often get between 60 – 65% and sometimes even less.

Inferring from this, Property Solvers gives reasonable offers in the context of fast home selling companies.

Of course this doesn’t mean that every home achieves that kind of valuation as it depends on a myriad of factors. Sometimes there are justifiable reasons why you may receive a lower offer.

What Is Their Average Sale Time?

According to the latest Statista research, the average number of days taken to sell property in UK from September 2018 to November 2020 is 65 days.

This includes selling properties via estate agents, actions, fast-sale companies and everything else under the sun.

UK - The average number of days taken to sell property

Again, this graph represents every single method of selling a property, combined together.

And because of the vast number of fast home sale companies in the UK, this number is considerably lower than what it would’ve been if it only were estate agents and actions.

Remember when it comes to speed of sale, nothing beats a quick home buying company:

  • Estate agents take on average 6 – 9 months to sell your property.
  • Auctions take on average 10 weeks to sell your property.
  • But fast sale companies can take as little as 7 days.
 

Property Solvers‘ average sale time is 15 days but their fastest recorded sale time is only 7 days.

Remember:

With a quick home-buying company, you’re sacrificing a negotiable percentage of cash for an exponential increase in speed-of-sale and a major reduction of headaches and legal complications.

That’s why you need to carefully consider your options.

Do you want a bit more money or do you want a significantly faster sale?

Charitable Initiatives

Supporting a charity is by no means proof that the home buying company in question is necessarily ‘good’.

In fact, dodgy home buying companies might purposefully support and/or pretend to support a charity just to win brownie points and credibility in the eyes of the customer.

All that being said, it’s still important to acknowledge when a company cash home buyer genuinely supports a charitable cause.

We didn’t find any charitable initiatives which Property Solvers supports. 

Nevertheless, some companies prefer to donate privately or anonymously rather than stating it publicly. 

Anything Else Suspicious?

We didn’t find anything that raises suspicion during our thorough research of Property Solvers.

Our investigators sifted through all of the data and legal records of Property Solvers and everything was clean.

However, we’ll redact this paragraph at the first glimpse of dodgy practices.

We never stop researching and our unbending commitment to excellence doesn’t waver.

This paragraph is only valid up until the ‘Last Updated’ date of this review, which can be found at the top of this page.

Anything Else You Should Know About?

As far as we are aware, Property Solvers haven’t received any additional awards or prizes.

They haven’t won any competitions either.

There’s nothing more we could add.

3. Property Solvers: Customer Experience

To assess the overall user experience (UX) of PropertySolvers.co.uk we first analysed their website for ease of use and intuitiveness.

They make it very easy to get a free quote/cash offer for your property within 24 hours or less.

Also, they have a FREEPHONE number which you can use to contact the company 24/7.

And they do have an easy to use live chat feature.

We calculated their First Response Time (FTR) by messaging them at approximately 11 AM on a non-holiday weekday (on a Wednesday to be exact) and used a stopwatch to estimate how long it took them to respond.

First Response Time

House Buy Fast responded in 23 seconds.

Which is much faster than the industry average. And a fast FTR is something we consider highly important, especially in this sector.

A faster response time suggests that the home-selling company is better equipped to deal with customer queries.

And if they’re better equipped to deal with customer queries, then it means they’re investing their resources where it matters the most.

It’s rare to see a customer-centric cash home buyer and the more we research Property Solvers, the more they appear to be such. 

Client Satisfaction Guarantee

We also asked if they offer some sort of ‘Client Satisfaction Guarantee’, and if yes, what would that guarantee consist of.

They currently don’t offer a Client Satisfaction Guarantee but they’re happy to help resolve any issues and problems, within reason, as soon as possible.

Also, they did go out of their way and offered additional help and advice which warrants acknowledgement.

Client Complaints Procedure

In this turbulent market, a fast home buying company should preferably have a formal complaints procedure on their website, where clients can express any disagreements, issues or just plain dissatisfaction with the overall service.

By having such a complaints procedure in place, the home buying company shows that they are willing to listen and if possible, rectify any problems that may arise.

Property Solvers have a very thorough internal formal complaints procedure where you can contact their complaints resolution team via email: info@propertysolvers.co.uk.

Or if you want to directly contact the co-founders of the company, you can do so as well via their personal emails: ruban@propertysolvers.co.uk and jamesdurr@propertysolvers.co.uk.

Also, you can submit a complaint through The Property Ombudsman because Property Solvers are a TPO member. 

And every TPO member agrees to The Property Ombudsman Code Of Practice which allows customers to file complaints against TPO members, if needed.

Speaking To Past Customers

A legitimate quick home buying company that does what it promises shouldn’t have a problem letting you speak to their past customers.

Of course they need to have the permission of the individual involved and provide some kind of proof that it is a genuine past client of theirs.

We strongly encourage all our readers to ask to speak to a past client.

4. Property Solvers: Online Presence

In this section, we’ll discuss what the public thinks of Property Solvers and what online reviews the company has received.

Keep in mind that online reviews can be easily faked.

It works both ways

The company in charge might hire fake review writers to write positive reviews.

Or on the other hand, their competitors might hire fake review writers to write negative reviews and tarnish the said company’s reputation.

Also, social media followers can be artificially inflated.

That’s why we deem this section as purely anecdotal.

Nonetheless, we use trained researchers with a sceptical eye to go through Property Solvers’ social media presence and online reviews.

What’s not anecdotal is the Domain Rating (DR) and Search traffic (ST) metrics. 

The Domain Rating is an internet metric that shows the strength of a website. 

The longer a website has been online, generally the more other websites link back to it. 

These are called backlinks. Backlinks are like a minor vote of confidence. 

It’s rare to see a a scam website with a high Domain Rating. Why? Because other websites realise it’s a scam and they never give their “vote of confidence” to them.

The more backlinks a website has, the higher their Domain Rating will be.

For this reason, we only advise you to work with websites with a Domain Rating of 10 and up.

However, it’s still important to remember that virtually any online metric can be falsified or faked these days. Therefore, take this with a grain of salt and don’t give it much importance.

The Search Traffic is an internet metric that shows approximately how many unique visitors a given website has per month.

Also, this metric is an average evaluation over a period of several months.

Therefore, the more Search Traffic a company has, the less likely they are a scam.

Scam companies don’t have recurring visitors because once they scam someone, the victims protest and tell other people online to beware of the said scam company.

Also, scam companies appear less frequently in the top Google results because they usually have lower Domain Ratings. And Google only ranks websites with a high DR at the top.

This makes the scams unsustainable over a long period of time, and therefore, they cannot have a high Search Traffic.

The Domain Rating and Search Traffic are directly proportional. If the Domain Rating is high, then the Search Traffic will be high also, and vice versa.

All of the below stats and metrics have been taken as of the last updated date which can be found at the top of this review.

Customer reviews

  • Google Reviews – 5.0 stars; No perceivable signs of fake reviews
  • Trustpilot Reviews – N/A
  • Reviews.co.uk – 4.9 stars; No perceivable signs of fake reviews
  • Feefo Reviews – N/A

Domain Rating

  • Domain Rating (DR) – 40 / 100
  • Search Traffic – 25,300 unique visitors per month

Social media presence

  • Facebook – 1,357 Likes; 1,423 Followers 
  • Twitter – 1,206 Followers 
  • LinkedIn – 3,920 Followers

Media Mentions

  • The Sun
  • Daily Star
  • Mirror
  • METRO
  • iNews
  • Ideal Home

TV Channel Features

  • N/A

We didn’t find anything suspicious with Property Solvers’ social media, TV and online presence, nor with their customer reviews.

We also didn’t find anything suspicious with their domain rating and backlink profile nor their unique monthly search traffic. 

The Final Verdict

Property Solvers is one of the oldest fast home sale companies in the UK.

We thoroughly examined their strengths and weaknesses, user experience (UX), customer service and overall online presence.

Property Solvers are members of the NAPB and TPO, and they are registered with the ICO.

They give reasonable cash offers relative to the fast home sale industry and they can buy your property in mere days.

They have excellent 24/7 customer service and have both a freephone and a live chat widget.

However, Property Solvers don’t fully conform with all GDPR regulations.

But they have a great complaints procedure both internal and external via the Property Ombudsman.

We will be continuously updating this review as we do with all of our other content. If Property Solvers decide to alter, amend or modify something, then we’ll make sure to adjust our critique and score accordingly.

Let Our Guard Dog Assist You

You don't have to do this alone

To understand why going through us is both better and safer, instead of going directly to your home buying company of choice, click below.

We want to help out as many people as possible. That’s why we created this comprehensive, in-depth Property Solvers review.

If you are looking to sell your property extremely fast, message us through the live chat or send us an email.

Depending on your preference and circumstances, we’ll connect you for free with one of our strictly vetted, ethical partners. 

It might very well be Property Solvers or another more befitting company for your needs.

They will help you sell your property as fast as possible for the best offer you can realistically achieve.

They will take care of all of the legal processes and fees and you’ll get the cash straight into your account in as little as 7 to 28 days, depending on your circumstances and preference.

Compare Companies

Property Solvers is just one of the many fast home-buying companies in the UK.

In order to make sure you choose the right one, it’s best if you compare them all.

Look at their strengths & weaknesses, their pros & cons and make an informed decision.

It’s essential to know you’re in safe hands, that’s why we’re here to help.

Use our company comparison table to find a reliable and trustworthy service, and decide whether expediting the sale of your property is the right thing for you. 

Content Updates

This review is being constantly screened by our investigator team and will be corrected in line with the emergence of new evidence. 

If a company contacts us with a genuine and verifiable piece of information which supports their cause, then we’ll immediately redact the review and point to that information. 

On the other hand, if we discover that a company which we’ve previously praised for a certain industry trait, starts to dabble in dodgy practices, we’ll also redact the review immediately.

We’ll point to our new findings and will adjust the table metrics and scores accordingly. 

For this reason, make sure to take notice of the ‘last updated’ date at the top of this page.

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