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Looking to sell your property fast but not sure who to trust? Complete our contact form
Critical Analysis:
When you’re selling your property, it’s of vital importance to know who you’re working with.
In here, you’ll find everything you need to know about Property Rescue and whether you should trust them to sell your property quickly.
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Company
PropertyRescue.co.uk
Established in
2005
Members of NAPB
Yes
Members of TPO
Yes
Registered with ICO
Yes
Approved by CTSI
No
Will “Property Rescue” pay all of your legal fees?
Most likely
Do they ask you to sign a contract?
Yes, always
Government verified transactions
No
Cash offer
Average sale time
14 days
Fastest sale time
7 days
Availability
9AM – 5PM (Mon-Fri)
Complaints procedure
Yes, decent
Customer service
4.1 / 5
Google rating
3.4 / 5
Trustpilot rating
4.5 / 5
Reviews.co.uk rating
N / A
Feefo rating
N / A
Property Rescue seems like a reputable company with a team full of experts and a decent customer service department.
However, they will ask you to sign a contract which is rarely in your favour. The only reason a cash home buyer wants you to sign a contract is so they lock you in.
And if anything happens after you’ve already singed the contract, you won’t be able to change your decision. So if the price changes, you will be forced to accept the new price.
3.9 / 5
(source: Companies House)
Property Rescue is a cash home-buying company.
They claim to have helped thousands of people sell their properties and save many of them from difficult life predicaments.
Whether all of that’s true, will be revealed in this review.
When working with them, they’ll buy the property from you at a price that satisfies both parties involved, and then sell it for a profit.
You’ll get a slightly below-market price but you’ll achieve a prompt and effortless sale with little bureaucracy.
Property Rescue provides free cash quotes, doesn’t have legal or agent fees and have the capacity to buy any type of property, no matter the condition.
They can give you a no-obligation cash offer within hours and purchase your property in as little as 2 days.
This type of sale is perfect for people in a rush, who don’t have time for unnecessary red tape.
It’s important to remember:
You won’t get the full market value of your property but you’ll sell it very fast.
In fact, this is by far the fastest way to sell. A typical estate agent will take 6-9 months whereas a fast home-selling company can do it in mere days.
You’re sacrificing a negotiable percentage of cash for an exponential increase in speed-of-sale and a major reduction of headaches and legal complications.
Being one of the oldest cash home buyers in the UK, Property Rescue does seem to have an experienced team who’ll be able to assist you no matter how difficult your situation is.
The company claims to have enormous amounts of cash on hand which they use to buy properties without middlemen. They even offer interest-free cash advances to those individuals who need to quickly get back on their feet.
However, we didn’t find any government-verified transactions.
Therefore, we can’t say for certain and to what extent these claims are true.
Yes, Property Rescue is a member of the NAPB.
The National Association of Property Buyers (NAPB) was specifically set up to protect homeowners looking to sell their houses for cash to a property buying company.
The NAPB continuously screens its members in order to see whether they’re maintaining the necessary business integrity, legality, professionalism and customer service.
It’s mandatory for all NAPB members to also register with The Property Ombudsman (TPO) and abide by the TPO ‘Code Of Practice For Residential Buying Companies’.
However, being an NAPB member itself is completely voluntary. Nobody forces these cash home buyers to become members, they do it of their own volition.
This suggests that Property Rescue want to be a part of the select few companies regulated by the NAPB and are taking the right steps towards integrity and transparency.
Yes, Property Rescue is a member of the TPO.
The Property Ombudsman (TPO) defends the interests of the public by investigating and addressing complaints of maladministration or a violation of rights.
It has been providing consumers and property agents with an alternative dispute resolution service since 1990.
TPO has a specific category for fast home sale companies, such as Property Rescue.
These companies have to adhere to a strict ‘Code of Practice for Residential Buying Companies’.
Property Rescue is regulated by TPO and strictly follows the above mentioned TPO code of conduct.
This is another noteworthy feather in their cap.
Yes, Property Rescue have been registered with the ICO since 2007.
The Information Commissioner’s Office (ICO) is the UK’s independent regulatory body set up to uphold information rights.
The ICO also governs all forms of data collection and advertising intelligence.
By being registered with the ICO, Property Rescue has to protect its customers’ data at all times.
The ICO also has a Free Online Checker where you can verify whether a company is registered with them or not.
Being registered with the ICO is always a good sign that the company values their customers’ information and privacy rights.
They are mostly GDPR compliant.
From our independent investigation, we discovered that propertyrescue.co.uk is fully GDPR compliant with the “safety of personal data collection forms”.
However, they don’t ask for consent prior to installing cookies. For EU users these cookies can be installed after obtaining user consent.
But this is a contested topic and it’s virtually impossible to give an objective assessment.
Certain cookie types can be interpreted in multiple ways, hence some experts might deem propertyrescue.co.uk GDPR appropriate, others might not.
We cannot say for certain whether Property Rescue has cash on hand or not.
Our investigators found Property Rescue’s investment vehicle within Companies House but there were no government-verified transactions.
This could be simply due to the fact that they are using a different company name to track and register these Companies House transactions.
We find this common practice, not only in the fast home-selling market but in many other industries in the UK.
Nevertheless, in light of these findings, we cannot say for certain whether Property Rescue have or don’t have cash on hand which they use to buy properties.
In general, we’ve discovered that very few fast home-buying companies actually have disposable cash on hand.
Most of them are unregulated small businesses or worse – individual opportunists pretending to be big organisations who deliberately mislead.
These companies don’t have their own cash but attempt to raise funds by low-balling their offer and getting finance off the back of the difference between their offer and the market value.
For this reason, it’s less risky to work with home buying companies that have government verified transactions.
Yes, Property Rescue was established in 2005.
We use the ‘over/under 5 years trading time’ as a metric to gauge whether a company is an established entity with a lot of experience under their belt or just a newly founded business that may have ulterior motives.
Not all newly formed companies are scams but it’s still important to check how long they have traded.
If they’ve traded for more than 5 years, then this is a minor but still a notable vote of confidence.
And it needs to be acknowledged.
The average cash offer of Property Rescue is 65-75% of the market value
Property Rescuce don’t have any hidden agent or conveyancing fees nor any other legal charges.
Everything is taken care of for you.
Whereas all estate agents have a myriad of legal fees which will indirectly reduce the market value of your property.
Getting 70-75% of the market value for your property when working with a fast home selling company is not optimal but acceptable.
Property Rescue can assist you in various property selling situations and they offer unique benefits, such as upfront cash advances.
We’ve discovered that with sub-par home buying companies you’ll often get between 60 – 65% and sometimes even less.
Inferring from this, Property Rescue gives reasonable offers in the context of fast home selling companies.
Of course, this doesn’t mean that every home achieves that kind of valuation as it depends on a myriad of factors. Sometimes there are justifiable reasons why you may receive a lower offer.
According to the latest Statista research, the average number of days taken to sell property in UK from September 2018 to November 2020 is 65 days.
This includes selling properties via estate agents, actions, fast-sale companies and everything else under the sun.
Again, this graph represents every single method of selling a property, combined together.
And because of the vast number of fast home sale companies in the UK, this number is considerably lower than what it would’ve been if it only were estate agents and actions.
Remember when it comes to speed of sale, nothing beats a quick home buying company:
Property Rescue’s average sale time is 14 days and their fastest recorded sale time is 2 days.
Remember:
With a quick home-buying company, you’re sacrificing a negotiable percentage of cash for an exponential increase in speed-of-sale and a major reduction of headaches and legal complications.
That’s why you need to carefully consider your options.
Do you want a bit more money or do you want a significantly faster sale?
Supporting a charity is by no means proof that the home buying company in question is necessarily ‘good’.
In fact, dodgy home buying companies might purposefully support and/or pretend to support a charity just to win brownie points and credibility in the eyes of the customer.
All that being said, it’s still important to acknowledge when a company cash home buyer genuinely supports a charitable cause.
We didn’t find any charitable initiatives which Property Rescue supports.
Nevertheless, some companies prefer to donate privately or anonymously rather than stating it publicly.
We didn’t find anything that raises suspicion during our thorough research of Property Rescue.
Our investigators sifted through all of the data and legal records of Property Rescue and everything was clean.
However, we’ll redact this paragraph at the first glimpse of dodgy practices.
We never stop researching and our unbending commitment to excellence doesn’t waver.
This paragraph is only valid up until the ‘Last Updated’ date of this review, which can be found at the top of this page.
As far as we are aware, Property Rescue haven’t received any additional awards or prizes.
They haven’t won any competitions either.
There’s nothing more we could add.
To assess the overall user experience (UX) of Property Rescue, we first analysed their website for ease of use and intuitiveness.
They make it very easy to get a free quote/cash offer for your property within 48 hours or less.
Also, they have a freephone number and a live chat feature both of which you can use to contact the company 24/7.
We calculated their First Response Time (FTR) by messaging them at approximately 11 AM on a non-holiday weekday (on a Wednesday to be exact) and used a stopwatch to estimate how long it took them to respond.
Property Rescue responded in 58 sec.
Which is faster than the industry average. And a fast FTR is something we consider highly important, especially in this sector.
A faster response time suggests that the home-selling company is better equipped to deal with customer queries.
And if they’re better equipped to deal with customer queries, then it means they’re investing their resources where it matters the most.
Property Rescue seems to be very customer-centric and is ready to respond to all queries at all times.
We also asked if they offer some sort of ‘Client Satisfaction Guarantee’, and if yes, what would that guarantee consist of.
They currently don’t offer a Client Satisfaction Guarantee but they’re happy to help resolve any issues and problems, within reason, as soon as possible.
Also, they did go out of their way and offered additional help and advice which warrants acknowledgement.
In this turbulent market, a fast home buying company should preferably have a formal complaints procedure on their website, where clients can express any disagreements, issues or just plain dissatisfaction with the overall service.
By having such a complaints procedure in place, the home buying company shows that they are willing to listen and if possible, rectify any problems that may arise.
Property Rescue has an excellent internal & formal complaints procedure which can be accessed directly through their website. It’s not hidden in the privacy policy but it’s an actual standalone page which is always great to see.
Their complaints procedure has a clearly outlined step-by-step process.
And because Property Rescue is a TPO member, you can submit a complaint through The Property Ombudsman website.
Every TPO member agrees to The Property Ombudsman Code Of Practice which allows customers to file complaints against TPO members, if needed.
A legitimate quick home buying company that does what it promises shouldn’t have a problem letting you speak to their past customers.
Of course, they need to have the permission of the individual involved and provide some kind of proof that it is a genuine past client of theirs.
We strongly encourage all our readers to ask to speak to a past client.
In this section, we’ll discuss what the public thinks of Property Rescue and what online reviews the company has received.
Keep in mind that online reviews can be easily faked.
It works both ways.
The company in charge might hire fake review writers to write positive reviews.
Or on the other hand, their competitors might hire fake review writers to write negative reviews and tarnish the said company’s reputation.
Also, social media followers can be artificially inflated.
That’s why we deem this section as purely anecdotal.
Nonetheless, we use trained researchers with a sceptical eye to go through Property Rescue’s social media presence and online reviews.
What’s not anecdotal is the Domain Rating (DR) and Search traffic (ST) metrics.
The Domain Rating is an internet metric that shows the strength of a website.
The longer a website has been online, generally the more other websites link back to it.
These are called backlinks. Backlinks are like a minor vote of confidence.
It’s rare to see a scam website with a high Domain Rating. Why? Because other websites realise it’s a scam and they never give their “vote of confidence” to them.
The more backlinks a website has, the higher its Domain Rating will be.
For this reason, we only advise you to work with websites with a Domain Rating of 10 and up.
However, it’s still important to remember that virtually any online metric can be falsified or faked these days. Therefore, take this with a grain of salt and don’t give it much importance.
The Search Traffic is an internet metric that shows approximately how many unique visitors a given website has per month.
Also, this metric is an average evaluation over a period of several months.
Therefore, the more Search Traffic a company has, the less likely they are a scam.
Scam companies don’t have recurring visitors because once they scam someone, the victims protest and tell other people online to beware of the said scam company.
Also, scam companies appear less frequently in the top Google results because they usually have lower Domain Ratings. And Google only ranks websites with a high DR at the top.
This makes the scams unsustainable over a long period of time, and therefore, they cannot have a high Search Traffic.
The Domain Rating and Search Traffic are directly proportional. If the Domain Rating is high, then the Search Traffic will be high also, and vice versa.
All of the below stats and metrics have been taken as of the last updated date which can be found at the top of this review.
We didn’t find anything suspicious with Property Rescue’s social media, TV and online presence, nor with their customer reviews.
We also didn’t find anything suspicious with their domain rating and backlink profile or their unique monthly search traffic.
Property Rescue seems like a reputable company with a team full of experts and a decent customer service department.
We couldn’t find their government-verified transactions, therefore we cannot say for certain whether they do have cash on hand or not.
We thoroughly examined their strengths and weaknesses, user experience (UX), customer service and overall online presence.
Property Rescue are members of the NAPB and TPO, and they are registered with the ICO.
They give slightly below average cash offers relative to the fast home sale industry and they can buy your property in mere days.
They don’t fully conform with all GDPR regulations but we’re yet to see a website that does.
Property Rescue has and great formal complaints procedure which has a dedicated page on their website and isn’t hidden in the privacy policy.
We will be continuously updating this review (as we do with all of our other content) and once Property Rescue fixes any of the issues mentioned here, we’ll make sure to adjust our critique and score accordingly.
We want to help out as many people as possible. That’s why we created this comprehensive, in-depth Property Rescue review.
If you are looking to sell your property extremely fast, message us through the live chat or send us an email.
Depending on your preference and circumstances, we’ll connect you for free with one of our strictly vetted, ethical partners.
They will help you sell your property as fast as possible for the best offer you can realistically achieve.
They will take care of all of the legal processes and fees and you’ll get the cash straight into your account in as little as 7 to 28 days, depending on your circumstances and preference.
By using Safe Connect™, we’ll personally intro you to our strictly-vetted partner.
We’ll hold your hand throughout the entire process and fight for you to get the best possible offer.
We’ll minimise all the risks involved. If you decide to use the Safe Connect™ feature, there’s no additional cost on your end. The Safe Connect™ service will always remain free for the great British public.
We cover our costs by charging our partners a small referral fee, not you. But we can only offer you Safe Connect if they classify your case as coming through us.
So whenever you speak to our partners, remind them that you found them through Property Sale Watchdog. This will ensure they follow our strict protocol and roll out the red carpet for you. You’ll be treated like a VIP.
Property Rescue is just one of the many fast home-buying companies in the UK.
In order to make sure you choose the right one, it’s best if you compare them all.
Look at their strengths & weaknesses, their pros & cons and make an informed decision.
It’s essential to know you’re in safe hands, that’s why we’re here to help.
Use our company comparison table to find a reliable and trustworthy service, and decide whether expediting the sale of your property is the right thing for you.
This review is being constantly screened by our investigator team and will be corrected in line with the emergence of new evidence.
If a company contacts us with a genuine and verifiable piece of information which supports their cause, then we’ll immediately redact the review and point to that information.
On the other hand, if we discover that a company which we’ve previously praised for a certain industry trait, starts to dabble in dodgy practices, we’ll also redact the review immediately.
We’ll point to our new findings and will adjust the table metrics and scores accordingly.
For this reason, make sure to take notice of the ‘last updated’ date at the top of this page.
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