Looking to sell your property fast but not sure who to trust? Complete our contact form
Looking to sell your property fast but not sure who to trust? Complete our contact form
Critical Analysis:
When you’re selling your property, it’s of vital importance to know who you’re working with.
In here, you’ll find everything you need to know about My Homebuyers and whether you should trust them to sell your property quickly.
Want to hear why we recommend My Homebuyers above everyone else?
We have independently investigated all the best cash home buyers in the UK.
We ranked them based on their cash offers, reliability, customer service and 15 more metrics.
And we discovered that ‘My Homebuyers’ are superior in every regard to all other companies.
My Homebuyers will give you the best genuine cash offer, without contracts and without any fees.
While other companies will try to lock you into a contract which is rarely in your benefit. Even if they claim they don’t have contracts, the truth is, they do. And they’ll force you to sign it.
Click the button below to see exactly why we recommend My Homebuyers as your best option.
And how you can use the free Safe Connect™ programme to get VIP treatment from them.
Company
Established in
2016
Members of NAPB
Yes
Members of TPO
Yes
Registered with ICO
No
Approved by CTSI
Yes
Will “My Homebuyers” pay all of your legal fees?
Yes, absolutely all legal fees are paid for you by them
Do they ask you to sign a contract?
No, never
Government verified transactions
Yes
Average cash offer
Average sale time
14 days
Fastest sale time
3 days
Availability
8AM – 8PM (Mon-Sun)
Complaints procedure
Yes, excellent
Customer service
5.0 / 5
Google rating
N / A
Trustpilot rating
5.0 / 5
Reviews.co.uk rating
N / A
Feefo rating
N / A
When you call My Homebuyers, you’ll speak with the Managing Director himself.
He personally talks to every client and makes sure you are 100% satisfied.
He has a genuine no-nonsense approach and will straight up tell you if they can help or not. You are not tied to any contracts.
5.0 / 5
(source: Companies House)
My Homebuyers is an established and reputable British property buyer.
The company aims to help people sell their property at a fair price within their own timeframe.
At a glance My Homebuyers seems to offer a highly professional and fully reliable property selling service.
They seem to have a praiseworthy hands-on approach. Each one of their customers is looked after with the utmost care and is offered total flexibility.
Their team of competent experts are available every day of the week and are capable of accommodating even the most difficult situations.
But whether all of that’s verifiably true, will be revealed in this critical analysis.
When working with them, they’ll buy the property from you at a price that satisfies both parties involved, and then sell it for a profit.
You’ll get a slightly below-market price but you’ll achieve a prompt and effortless sale with little bureaucracy.
My Home Buyers provides free cash offers, doesn’t have estate agent or solicitors fees and guarantees the sale of any property.
They can give you a no-obligation quote in just 24 hours and purchase your property in as little as 14 days.
This type of sale is perfect for people in a rush, who don’t have time for unnecessary red tape.
It’s important to remember:
You won’t get the full market value of your property but you’ll sell it very fast.
In fact, this is by far the fastest way to sell. A typical estate agent will take 6-9 months whereas a fast home-selling company can do it in mere days.
You’re sacrificing a negotiable percentage of cash for an exponential increase in speed-of-sale and a major reduction of headaches and legal complications.
My Homebuyers’ customer-centric ethos is made evident when browsing their website, watching their comprehensive FAQ video library and looking at their heartfelt 5-star reviews.
They appear to be one of the few house buying companies that truly puts their customers before their profit.
Their team is made up of industry veterans and seasoned property buying experts.
My Homebuyers appears to have no hidden charges and no legal fees.
Yes, My Homebuyers is a member of NAPB.
The National Association of Property Buyers (NAPB) was specifically set up to protect homeowners looking to sell their houses for cash to a property buying company.
The NAPB continuously screens its members in order to see whether they’re maintaining the necessary business integrity, legality, professionalism and customer service.
It’s mandatory for all NAPB members to also register with The Property Ombudsman (TPO) and abide by the TPO ‘Code Of Practice For Residential Buying Companies’.
However, being an NAPB member itself, is completely voluntary. Nobody forces these cash home buyers to become members, they do it of their own volition.
Inferring from this, we can postulate that My Homebuyers is proactive and are genuinely looking out for the interests of their customers.
Yes, My Homebuyers is a member of TPO.
The Property Ombudsman (TPO) defends the interests of the public by investigating and addressing complaints of maladministration or a violation of rights.
It has been providing consumers and property agents with an alternative dispute resolution service since 1990.
TPO has a specific category for fast home sale companies, such as My Homebuyers.
These companies have to adhere to a strict ‘Code of Practice for Residential Buying Companies’.
My Homebuyers is regulated by TPO and strictly follows the above mentioned TPO code of conduct.
This is another noteworthy feather in their cap.
No, My Homebuyers don’t seem to be registered with the ICO.
But they are CTSI approved.
The Chartered Trading Standards Institute (CTSI) is one of the world’s longest-established organisations dedicated to the fields of Trading Standards and Consumer Protection.
CTSI’s main goal is to protect British consumers by maintaining ethical business practices amongst their members.
They tackle rogue traders and serve as a catalyst to the betterment of British commerce.
And My Homebuyers is approved by the CTSI which further solidifies their authenticity.
They are fully GDPR compliant.
From our independent investigation, we discovered that MyHomebuyers.co.uk is fully GDPR compliant with the “safety of personal data collection forms”.
We didn’t find any GDPR unfriendly marketing cookies installed by Myhomebuyers.co.uk when the website is loaded.
Myhomebuyers.co.uk is one of the few websites in this industry which doesn’t misuse your personal.
Yes, My Homebuyers have cash on hand and we verified their transaction history through Companies House.
Our investigators found My Homebuyers’ investment vehicle within Companies House and we discovered that they have 74 government verified transactions.
Inferring from this, we can conclude with a strong degree of certainty that MyHomebuyers.co.uk have cash on hand at all times which they use to buy properties.
There are over a thousand fast home buying companies in the UK. And My Homebuyers is one of the few that actually has disposable cash on hand.
Most of other cash property buyers are unregulated small businesses or worse – individual opportunists pretending to be big organisations who deliberately mislead.
These companies don’t have their own cash but attempt to raise funds by low-balling their offer and getting finance off the back of the difference between their offer and the market value.
For this reason, it’s less risky to work with home buying companies that have government verified transactions.
Yes, My homebuyers have traded for more than 5 years.
We use the ‘over/under 5 years trading time’ as a metric to gauge whether a company is an established entity with a lot of experience under their belt or just a newly founded business that may have ulterior motives.
Not all newly formed companies are scams but it’s still important to check how long they have traded.
If they’ve traded for more than 5 years, then this is a minor but still a notable vote of confidence.
And it needs to be acknowledged.
The average cash offer of MyHomebuyers.co.uk is 80-85% of the market value
However, My Homebuyers doesn’t have any hidden agent or conveyancing fees nor any other legal charges.
Not only that, but they we will actually pay all of your costs.
This includes your valuation fee, your survey fee and your legal fees. Absolutely everything is taken care of for you.
And once My Homebuyers offers you their price, that’s it.
You get the agreed amount and you don’t pay even a penny more.
Whereas all estate agents have a myriad of legal fees which will indirectly reduce the market value of your property. Not to mention the bureaucracy you must undergo when selling through an estate agent.
Here’s how My Homebuyers differs from all estate agents:
Truly getting 80-85% of the market value for your property when working with a fast home selling company is very reasonable and fair.
By the word “truly” we mean that’s the cash amount the company promises you and that’s what you get when the deal is done.
Because many companies promise over 80% of the market value so they can lure you in. But in the end you’ll often get between 60 – 65% and sometimes even less!
VERY FEW companies actually deliver on their promise.
From our systematic investigation we can confirm that if My Homebuyers promise you 80-85% of the market value, then this is the amount you’ll get.
Therefore, My Homebuyers not only gives excellent cash offers but also follows through on their promises.
Of course this doesn’t mean every home achieves this kind of valuation as it depends on a myriad of factors. Sometimes there are justifiable reasons why you may receive a lower offer.
Things like cladding, subsidence, damage, etc. will obviously reduce the value of your property by default.
But an ethical, customer-centric company like My Homebuyers will explain to you exactly why they are giving you such valuation.
According to the latest Statista research, the average number of days taken to sell property in UK from September 2018 to November 2020 is 65 days.
This includes selling properties via estate agents, actions, fast-sale companies and everything else under the sun.
Again, this graph represents every single method of selling a property, combined together.
And because of the vast number of fast home sale companies in the UK, this number is considerably lower than what it would’ve been if it only were estate agents and actions.
Remember when it comes to speed of sale, nothing beats a quick home buying company:
My Homebuyers average sale time is 14 days and their fastest recorded sale time is 3 days.
Remember:
With a quick home-buying company, you’re sacrificing a negotiable percentage of cash for an exponential increase in speed-of-sale and a major reduction of headaches and legal complications.
That’s why you need to carefully consider your options.
Do you want a bit more money or do you want a significantly faster sale without having to deal with legal stuff?
Supporting a charity is by no means proof that the home buying company in question is necessarily ‘good’.
In fact, dodgy home buying companies might purposefully support and/or pretend to support a charity just to win brownie points and credibility in the eyes of the customer.
We didn’t find any charitable initiatives which My Homebuyers supports.
Nevertheless, some companies prefer to donate privately or anonymously rather than stating it publicly.
Some of our vetted partners have told us in private that publicly stating their donations actually brings “bad karma” since such altruistic matters should never be a publicity stunt.
We do understand this type of worldview and we fully respect it.
Therefore, you shouldn’t judge a house buying company for not openly stating which charities and non-profits they support.
We didn’t find anything that raises suspicion during our thorough research of My Homebuyers.
Our investigators sifted through all their the data and legal records and everything was squeaky clean.
Not only that, but we verified that My Homebuyers has never had even a single complaint from their customers.
Which is unprecedented in this market.
However, we’ll redact this paragraph if anything changes.
Our unbending commitment to excellence doesn’t waver and we constantly monitor the top house buyers in the UK.
This section is only valid up until the ‘Last Updated’ date of this review, which can be found at the top of this page.
The director of My Homebuyers has been featured in The Times, Express, Independent, Financial Times, BBC, The Sun and more via his legacy property buying ventures and projects.
He is the main reason why My Homebuyers has an impeccable track record and reputation.
We are yet to find another house buying company with such pristine history. That’s why we decided it’s important to give it a quick mention here.
To assess the overall user experience (UX) of Myhomebuyers.co.uk, we first analysed their website for ease of use, clarity and transparency.
They make it extremely easy to get a free cash offer for your property within 24 hours or less.
Their FAQ video library is second to none in this market which really solidifies their position as a transparent company which has the customer’s interest in mind.
They are available every day, including weekends, from 8 AM – 8 PM and you can call them on their freephone 0800 464 7717 or mobile 01244 911 575.
We calculated their First Response Time (FTR) by calling them at 11 AM on a non-holiday weekday (on a Wednesday to be exact) and used a stopwatch to estimate how long it took until we are connected to a person who can actually help us with our query.
We immediately got through to their purchasing director. It took only 1 min 12 sec.
Which is way faster than the industry average. And a fast FTR is something we consider highly important, especially in this sector.
It’s very rare to get through to the purchasing director of a house buying company this quickly.
This is a signal that My Homebuyers are not only well-equipped to deal with customer queries but they take all matters seriously and connect you to decision makers, not just customer service reps.
We also asked if they offer some sort of ‘Client Satisfaction Guarantee’, and if yes, what would that entail.
My Homebuyers are more than happy to help resolve any issues and problems, within reason, as soon as possible.
They take every customer query very seriously. No matter your situation, you’ll get full clarity, an action plan and excellent service backed up by their satisfaction guarantee.
In the rare case your property lies outside of their scope, they won’t give you the cold shoulder. They will point you in the right direction and recommend third party options.
In this turbulent market, a fast home buying company should preferably have a formal complaints procedure on their website, where clients can express any disagreements, issues or just plain dissatisfaction with the overall service.
By having such a complaints procedure in place, the home buying company shows that they are willing to listen and if possible, rectify any problems that may arise.
My Homebuyers have a thorough formal complaints procedure which checks all authenticity boxes.
It’s a free 5-stage process which gives you full power and flexibility to have your query addressed correctly.
Stage 1 – Your Complaint
You start by contacting Kelvin Elliott (Managing Director) directly via email: kelvin@myhomebuyers.co.uk
The more details you include in your email, the better they’ll be able to help.
Stage 2 – Acknowledgement
Your complaint will be acknowledged, and My Homebuyers will begin their in-house complaints procedure.
You’ll receive an acknowledgement of your complaint within 3 working days.
Stage 3 – Investigation
Your complaint will be investigated and My Homebuyers will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate.
Timescale: Within 15 working days of receiving your complaint.
Stage 4 – Final Investigation
If you remain unhappy, your subsequent complaint will be investigated further. My Homebuyers will provide a written response outlining their final position and proposing resolutions where appropriate.
Timescale: Within 15 working days of receiving your response.
Stage 5 – The Property Ombudsman
Also, you can submit a complaint through The Property Ombudsman because My Homebuyers are a TPO member.
And every TPO member agrees to The Property Ombudsman Code Of Practice which allows customers to file complaints against TPO members, if needed.
So in the extremely rare off chance that you are somehow dissatisfied with My Homebuyers, you have a 5-stage plan of recourse.
This powerful complaints procedure is another showcase of how My Homebuyers genuinely put their customers’ interest first.
Only a few house buying companies in this entire market have such admirable complaints procedures.
And we suggest you only work with a company that does have one.
A legitimate home buying company which has high standards and ethics, shouldn’t have a problem letting you speak to their past customers.
Of course, they need the permission of their past customers in order to connect you to them. So it’s not always an easy thing to do. Since not many people have the time to talk about their property selling journey even if it was execellent.
Plus the house buyer needs to provide some kind of proof that this is a genuine past client of theirs.
But regardless, we strongly encourage you to ask to speak to a past client.
Or if you just want to quickly check out how a company is perceived by the public, the check the online presence section below.
In this section, we’ll discuss what the public thinks of My Homebuyers and what online reviews the company has received.
Keep in mind that online reviews can be easily faked.
It works both ways.
The company in charge might hire fake review writers to write positive reviews.
Or on the other hand, their competitors might hire fake review writers to write negative reviews and tarnish the said company’s reputation.
Also, social media followers can be artificially inflated.
That’s why we deem this section as purely anecdotal.
Nonetheless, we used trained researchers with a sceptical eye to go through My Homebuyers social media presence and online reviews. You can see the results below.
We also investigated their Domain Rating (DR) and Search traffic (ST) to see if there’s anything shady.
The Domain Rating is an internet metric that shows the strength of a website.
The longer a website has been online, generally the more other websites link back to it.
These are called backlinks. Backlinks are like a minor vote of confidence.
In simple terms, the more backlinks a website has, the higher their Domain Rating will be.
We scan a company’s backlink profile to see what other websites link back to it.
And we look for unusual, shady patterns or an artificially inflated domain rating.
We didn’t find anything even remotely suspicious with My Homebuyers. Therefore, they pass this test.
The Search Traffic is an internet metric that shows approximately how many unique visitors a given website has per month. And also shows what “words” that website is most known for, i.e. keywords.
We analyse the search traffic and keywords of each house buyer that we review.
We look for any spam or deliberate manipulation of Google’s algorithm.
More search traffic isn’t necessarily better. It all depends how that traffic is acquired. We can immediately sniff out any dodgy practices.
There was nothing that raised suspicion when analysing My Homebuyers. Hence they also past this test.
We didn’t find anything suspicious with My Homebuyers social media, TV and online presence, nor with their customer reviews.
We also didn’t find anything suspicious with their domain rating and backlink profile nor their unique monthly search traffic.
My Homebuyers is one of the most reputable, authentic and trustworthy home buying companies in the UK. This is made evident by our in-depth investigation of their company.
They have genuine government-verified transactions which means they have disposable cash on hand.
They are members of the NAPB and TPO, and they are CTSI approved. It doesn’t really get any better than that.
Their cash offers are not only fair but also real. Meaning, what they promise you, that’s what you’ll get, not a penny less.
They are the only house buyer in the UK from which we’ve never heard even a single customer complaint.
They are entirely transparent and have no hidden fees, costs or contracts. The director personally makes sure that every customer is completely satisfied.
They conform fully with all GDPR regulations and they have a dedicated 5-stage complaints procedure.
We will be continuously updating this review as we do with all of our other content. If anything changes, we’ll make sure to adjust our praise, critique and score of My Homebuyers accordingly.
My Homebuyers is one of the few companies that receive the PropertySaleWatchdog woof of approval.
By using Safe Connect™, we’ll personally intro you to our strictly-vetted partner.
We’ll hold your hand throughout the entire process and fight for you to get the best possible offer.
We’ll minimise all the risks involved. If you decide to use the Safe Connect™ feature, there’s no additional cost on your end. The Safe Connect™ service will always remain free for the great British public.
We cover our costs by charging our partners a small referral fee, not you. But we can only offer you Safe Connect if they classify your case as coming through us.
So whenever you speak to our partners, remind them that you found them through Property Sale Watchdog. This will ensure they follow our strict protocol and roll out the red carpet for you. You’ll be treated like a VIP.
My Homebuyers is just one of the many fast home-buying companies in the UK.
In order to make sure you choose the right one, it’s best if you compare them all.
Look at their strengths & weaknesses, their pros & cons and make an informed decision.
It’s essential to know you’re in safe hands, that’s why we’re here to help.
Use our company comparison table to find a reliable and trustworthy service, and decide whether expediting the sale of your property is the right thing for you.
This review is being constantly screened by our investigator team and will be corrected in line with the emergence of new evidence.
If a company contacts us with a genuine and verifiable piece of information which supports their cause, then we’ll immediately redact the review and point to that information.
On the other hand, if we discover that a company which we’ve previously praised for a certain industry trait, starts to dabble in dodgy practices, we’ll also redact the review immediately.
We’ll point to our new findings and will adjust the table metrics and scores accordingly.
For this reason, make sure to take notice of the ‘last updated’ date at the top of this page.
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