Critical Analysis: Review (2024)

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When you’re selling your property, it’s of vital importance to know who you’re working with.

This is our independent review. Our private researchers analysed their company records, strengths and weaknesses.

In here, you’ll find everything you need to know about and whether you should trust them to sell your property quickly.

Table of Contents

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We have independently investigated all the best cash home buyers in the UK.

We ranked them based on their cash offers, reliability, customer service and 15 more metrics.

And we discovered that ‘My Homebuyers’ are superior in every regard to all other companies.

My Homebuyers will give you the best genuine cash offer, without contracts and without any fees.

While other companies will try to lock you into a contract which is rarely in your benefit. Even if they claim they don’t have contracts, the truth is, they do. And they’ll force you to sign it.

Click the button below to see exactly why we recommend My Homebuyers as your best option.

And how you can use the free Safe Connect™ programme to get VIP treatment from them.


Established in


Members of NAPB


Members of TPO


Registered with ICO


Approved by CTSI


Will “” pay all of your legal fees?


Do they ask you to sign a contract?

Not known

Government verified transactions

None shown

Cash offer

Average sale time

Not stated

Fastest sale time

7 days


24 / 7 freephone line

Complaints procedure

None stated

Customer service

3 / 5

Google rating

N / A

Trustpilot rating

2.8 / 5 rating

N / A

Feefo rating

N / A is a well-established UK home buyer. The company is part of Express Estate Agents, and as such can provide a wide range of options for selling your property. 

They are TPO members and are registered with the ICO. However their website is very basic and only offers a single page of information about their services, making them difficult to assess. The few independent reviews available are less than favourable.


3 / 5

1. Company Overview

(source: Companies House)

Express Offers is a quick property buying company that claims to be a cash buyer. Their website says that they help ‘hundreds of homeowners every month’.

They have over 15 years of experience and can buy your property in the usual 7 days fast time frame. The company claims to have no additional fees and will cover seller’s legal fees. 

Express Offers claim to buy homes in any condition and can provide options to sell ranging from a quick sale at a reduced price to a full value sale via traditional routes.

It’s important to remember:

You won’t get the full market value of your property, especially when asking for a very fast purchase, but you will sell quickly and easily.

A typical estate agent will take 6-9 months whereas a fast home-selling company can do it in mere days. You’ll be sacrificing a negotiable percentage of cash for an exponential increase in speed-of-sale and a major reduction of headaches and legal complications.

Whether this is right for you will depend on your individual circumstances, and your cash home buyer should explain your options to you without obligation.

Express Offers provides free cash offers, doesn’t seem to have estate agent or solicitors fees and guarantees the sale of any property in any condition. They can give you a no-obligation quote in just 24 hours and purchase your property in as little as 7 days.

2. Strengths & Weaknesses

Express Offers has the benefit of being part of an estate agency business, and as such they are able to offer a range of selling options that other cash buying specialists do not. This could mean that you can get 100% of the value of your property.

Express Offers do not seem to rely on mortgage finance to buy properties which allows them to complete property sales at a much faster rate.

However, their website is very basic and simple and lacks the kind of detail you need to make an accurate assessment of the business. 

What’s more, because they are not a specialist cash buyer, they may not always have the experience or the expertise that other, solely cash buying companies have. 

Express Offers appears to have no hidden charges and no legal fees.

Are they NAPB members?

No, does not appear to be a member of NAPB.

This means they have not signed up to the NAPB code of conduct.

The National Association of Property Buyers (NAPB) was specifically set up to protect homeowners looking to sell their houses for cash to a property buying company.

The NAPB continuously screens its members in order to see whether they’re maintaining the necessary business integrity, legality, professionalism and customer service.

It’s mandatory for all NAPB members to also register with The Property Ombudsman (TPO) and abide by the TPO ‘Code of Practice For Residential Buying Companies’.

However, being an NAPB member itself, is completely voluntary. Nobody forces these cash home buyers to become members, they do it of their own volition.

Are they TPO members?

While they may not be NAPB members, Express Offers is a member of The Property Ombudsman (TPO).

TPO defends the interests of the public by investigating and addressing complaints of maladministration or a violation of rights.

It has been providing consumers and property agents with an alternative dispute resolution service since 1990.

TPO has a specific category for fast home sale companies, such as

These companies have to adhere to a strict ‘Code of Practice for Residential Buying Companies’.

Are they Registered With The ICO?

No, do not appear to be registered with the ICO.

The Information Commissioner’s Office (ICO) is the UK’s independent regulatory body set up to uphold information rights.

The ICO also governs all forms of data collection and advertising intelligence.

The ICO also has a Free Online Checker where you can verify whether a company is registered with them or not.

Are they GDPR Compliant?

It is difficult to say whether or not are GDPR compliant or not, as there is no privacy policy or data protection information published on their website. 

There is a brief cookie policy provided, and users are prompted to allow or reject cookies when they first visit the site.

The cookie policy states that ‘cookies are used to allow connectivity between advertising services and the owners of websites and applications’. This may mean that you get unsolicited advertising from other companies.

Users are urged to err on the side of caution when providing personal information, and always read any cookie agreements before clicking your consent.

Do They Have Cash On Hand To Buy The Property?

Express Offers claim to have cash on hand, with a ‘a liquid, multi-million-pound property fund and can buy properties for cash in as little as 7 days’ 

Our team of investigators were unable to verify this as there were no investment vehicles listed on their Companies House pages.

That’s why we cannot state for certain whether or not Express Offers currently have cash on hand.

This could be simply due to the fact that they are using a different company name to track and register their other Companies House transactions.

Nevertheless, in light of these findings, we cannot say for certain whether Home House Buyers actually have cash on hand which they use to buy properties. Potential customers should ask for proof of funds to ensure that this is the case and that they are genuine cash buyers.

In general, we’ve discovered that very few fast home-buying companies actually have disposable cash on hand.

Most of them are unregulated small businesses or worse – individual opportunists pretending to be big organisations who deliberately mislead. 

These companies don’t have their own cash but attempt to raise funds by low-balling their offer and getting finance off the back of the difference between their offer and the market value.

For this reason, it’s less risky to work with home buying companies that have government verified transactions.

Have They Traded For More Than 5 Years?

Yes, have traded for more than 5 years.

They have been in this industry since 2013.

We use the ‘over/under 5 years trading time’ as a metric to gauge whether a company is an established entity with a lot of experience under their belt or just a newly founded business that may have ulterior motives.

Not all newly formed companies are scams but it’s still important to check how long they have traded.

If they’ve traded for more than 5 years, then this is a minor but still a notable vote of confidence. And it needs to be acknowledged.

What Is Their Average Cash Offer?

Express Offers does not state their average offer on their website, or indicate the level or percentage of the market value that they may be able to offer you.

They do however, claim to be able to offer a range of options that can realise up to 100% of the market value.

The only way to be sure of their offer is to request a price for your home.

Fast house sales within 7days are a bigger risk for the buyer, as they do not have time to complete the full range of surveys and searches required for due diligence. To cover the increased risk, you will normally be offered less for your home if you want to sell this fast.

You may get a better offer if you are prepared to wait a few weeks until the buyer is more certain about your property value.

Below you can see some of the perceived benefits of using Express Offers instead of a generic high-street or online estate agent.

Getting 70-80% of the market value for your property when working with a fast home selling company is fair.
We’ve discovered that with sub-par home buying companies you’ll often get between 60 – 65% and sometimes even less.
Inferring from this, Express Offers gives reasonable offers in the context of fast home selling companies.
Of course this doesn’t mean that every home achieves that kind of valuation as it depends on a myriad of factors. Sometimes there are justifiable reasons why you may receive a lower offer.

What Is Their Average Sale Time?

According to the latest Statista research, the average number of days taken to sell property in UK from September 2018 to November 2020 is 65 days.

This includes selling properties via estate agents, actions, fast-sale companies and everything else under the sun.

UK - The average number of days taken to sell property

Again, this graph represents every single method of selling a property, combined together.

And because of the vast number of fast home sale companies in the UK, this number is considerably lower than what it would’ve been if it only were estate agents and actions.

Remember when it comes to speed of sale, nothing beats a quick home buying company:

Estate agents take on average 6 – 9 months to sell your property.

Auctions take on average 10 weeks to sell your property.

But fast sale companies can take as little as 7 days.

Express Offers do not provide an average sale time, although they do claim to be able to buy in as little as seven days if needed. As discussed above, this will be for a much lower price.

Charitable Initiatives

Supporting a charity is by no means proof that the home buying company in question is necessarily ‘good’.

In fact, dodgy home buying companies might purposefully support and/or pretend to support a charity just to win brownie points and credibility in the eyes of the customer.

All that being said, it’s still important to acknowledge when a company cash home buyer genuinely supports a charitable cause.

We didn’t find any charitable initiatives which Express Offers supports. Nevertheless, some companies prefer to donate privately or anonymously rather than stating it publicly. 

Anything Else Suspicious?

We didn’t find anything that raises suspicion during our thorough research of Express Offers. Although it is worth noting that there was very little to go on based on their simple, one-page website.

Our investigators sifted through all of the data and legal records of Express Offers and everything was clean.

However, we’ll redact this paragraph at the first glimpse of dodgy practices.

We never stop researching and our unbending commitment to excellence doesn’t waver.

This paragraph is only valid up until the ‘Last Updated’ date of this review, which can be found at the top of this page.

Anything Else You Should Know About?

As far as we are aware, Express Offers haven’t received any additional awards or prizes.

They haven’t won any competitions either.

There’s nothing more we could add.

3. Customer Experience

To assess the overall user experience (UX) of we first analysed their website for ease of use and intuitiveness.

They make it very easy to get a free quote/cash offer for your property within 24 hours or less.

Also, they have a FREEPHONE number which you can use to contact the company 24/7.

We calculated their First Response Time (FTR) by messaging them at approximately 10 AM on a non-holiday weekday (on a Tuesday to be exact) and used a stopwatch to estimate how long it took them to respond.

First Response Time responded in 1 minute and 24 seconds.

Which is much faster than the industry average. And a fast FTR is something we consider highly important, especially in this sector.

A faster response time suggests that the home-selling company is better equipped to deal with customer queries.

And if they’re better equipped to deal with customer queries, then it means they’re investing their resources where it matters the most.

It’s rare to see a customer-centric cash home buyer and the more we research Express Offers, the more they appear to be such. 

Client Satisfaction Guarantee

We also asked if they offer some sort of ‘Client Satisfaction Guarantee’, and if yes, what would that guarantee consist of.

They currently don’t offer a Client Satisfaction Guarantee but they’re happy to help resolve any issues and problems, within reason, as soon as possible.

Client Complaints Procedure

In this turbulent market, a fast home buying company should preferably have a formal complaints procedure on their website, where clients can express any disagreements, issues or just plain dissatisfaction with the overall service.

By having such a complaints procedure in place, the home buying company shows that they are willing to listen and if possible, rectify any problems that may arise.

Express Offers do not provide a published complaints procedure on their website and there is no direct email address listed either for you to use to raise complaints.

That said, since they are members of The Property Ombudsman, you can raise a compliant through them. Every TPO member agrees to The Property Ombudsman Code of Practice which allows customers to file complaints against TPO members, if needed.

Speaking To Past Customers

A legitimate quick home buying company that does what it promises shouldn’t have a problem letting you speak to their past customers.

Of course they need to have the permission of the individual involved and provide some kind of proof that it is a genuine past client of theirs.

We strongly encourage all our readers to ask to speak to a past client.


4. Online Presence

In this section, we’ll discuss what the public thinks of and what online reviews the company has received.

Keep in mind that online reviews can be easily faked.

It works both ways. 

The company in charge might hire fake review writers to write positive reviews.

Or on the other hand, their competitors might hire fake review writers to write negative reviews and tarnish the said company’s reputation.

Also, social media followers can be artificially inflated.

That’s why we deem this section as purely anecdotal.

Nonetheless, we use trained researchers with a sceptical eye to go through Express Offers’ social media presence and online reviews.

Customer reviews

  • Google Reviews – N/A
  • Trustpilot Reviews – 2.8 from 3 reviews
  • Reviews.i.o – N/A
  • Feefo Reviews – N/A

Domain Rating

  • Domain Rating (DR) – 27 / 100
  • Search Traffic – N/A

Social media presence

  • Facebook – 380 Likes; 381 Followers

Media Mentions

  • N/A

TV Channel Features

  • N/A

We didn’t find anything suspicious with Express Offers’ social media, TV and online presence, nor with their customer reviews – although the handful of reviews that were available were not impressive.

We also didn’t find anything suspicious with their domain rating and backlink profile nor their unique monthly search traffic. 

The Final Verdict

Express Offers – also known as – is part of the Express estate agency company. As such, they may be able to provide a range of options in addition to a cash sale for your property.

We thoroughly examined their strengths and weaknesses, user experience (UX), customer service and overall online presence.

That said, it is difficult to make an accurate assessment of, as their website is very basic and is rather light on detail. There are also very few independent reviews, and those that do exist are less than favourable. The reviews on their own website are more positive, but the authenticity of these cannot be verified.

Express Offers are not members of the NAPB or registered with the Information Commissioners Office, but they are members of The Property Ombudsman which provides some protection for sellers.

They do not state their typical cash offer, although some of the reviews listed suggest that these offers may be on the low side for the industry.

They do have a 24/7 freephone number and an online request form.

It is difficult to say whether Express Offers fully conforms with all GDPR regulations and there is no published complaints policy either.

We will be continuously updating this review as we do with all of our other content. If Express Offers decide to alter, amend or modify something, then we’ll make sure to adjust our critique and score accordingly.


Get The Best Cash Offer For Your Property

We’ve independently investigated all the UK’s top fast home buyers with our cast-iron 18 point checklist.

And by using the free Safe Connect™ programme we’ll introduce you to our most recommended & strictly vetted home buyer.

The Safe Connect™ programme was created to ensure you not only get the best possible, genuine cash offer, but also to protect you in this unregulated market.

If you click the orange button below, we’ll automatically Safe Connect you to the best property buyer in the UK – as vetted by our team of investigators. And most importantly, you’ll see exactly why we objectively classified them as the best property buyer in the UK.

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No sales scripts, no robot-like behaviour, no contracts and no fees. Just a down to earth conversation with a certified property-selling expert without any obligations. Click below so we can Safe Connect you to your best cash offer.

If you use the Safe Connect™ programme to connect with a cash home buyer, we’ll personally hold them accountable. We’ll ensure they go the extra mile and treat you like a VIP.

The Safe Connect™ programme is a free service. There are no additional fees or costs on your end.

Safe Connect ensures there will be no last-minute price drops and no nasty surprises. It’s quick, easy and it eliminates all headaches. 

Our strictly vetted partner will know that you’re coming through Property Sale Watchdog and they won’t dare to mess you around.

Compare Companies is just one of the many fast home-buying companies in the UK.

In order to make sure you choose the right one, it’s best if you compare them all.

Look at their strengths & weaknesses, their pros & cons and make an informed decision.

It’s essential to know you’re in safe hands, that’s why we’re here to help.

Use our company comparison table to find a reliable and trustworthy service, and decide whether expediting the sale of your property is the right thing for you. 

Content Updates

This review is being constantly screened by our investigator team and will be corrected in line with the emergence of new evidence. 

If a company contacts us with a genuine and verifiable piece of information which supports their cause, then we’ll immediately redact the review and point to the new information. 

On the other hand, if we discover that a company which we’ve previously praised for a certain industry trait, starts to dabble in dodgy practices, we’ll also redact the review immediately.

We’ll point to our new findings and we’ll adjust the table metrics and scores accordingly. 

For this reason, make sure to take notice of the ‘last updated’ date at the top of this page.

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