Key Facts
| Company name | Springbok Properties |
|---|---|
| Also trading as | Springbok Properties™; Springbok Group; related brand websites include We Buy Now (webuynow.co.uk) |
| Companies House no. | 9045757 |
| Incorporated | 19 May 2014 |
| Year founded | 2014 (company materials claim founded 2012) |
| Corporate structure | Standalone private limited company |
| SIC code | 68100 |
| Operating model | Direct cash buyer (mixed internal/external funding) |
| Geographic coverage | UK-wide (England, Scotland, Wales) |
| Typical offer | Route-dependent: Cash Sale route presented at around 80–85% of market value (company wording varies between approx. 80% and 85–90%); Fixed Price marketed route presented as achieving approx. 95–99% of market value |
| Typical timeline | Cash route marketed as 7–28 days; Fixed Price marketed route typically 1–3 months per company wording, with review evidence including longer cases |
| Legal fees | Free |
| TPO member | Yes |
| NAPB member | Yes |
| Official website | springbokproperties.co.uk |
PSW Company Index
Three independent measures, built from verifiable data rather than the company's marketing: how its offer compares with the cash-buyer sector, how quickly it completes, and how openly it operates. Every input is shown so you can check the working.
Transparency signals
Good-practice signals
- Member of The Property Ombudsman (TPO)
- Member of the NAPB
- Complaints procedure published
- Typical offer level disclosed
- Data protection / privacy in place
- Independent redress / ombudsman route
- Legal fees policy stated
Contract red flags
- Conditional or hidden fees noted
- Late price-reduction pattern
- Tie-in / exclusivity required
- Early contract before completion
- Requires use of their solicitors
- Restricts marketing elsewhere
- Exit penalties mentioned
How these are calculated. Offer Fairness ranks the company's stated offer (as a % of market value) within the cash-buyer sector — all cash offers are below open-market value. Completion Speed is the fastest completion the company advertises, shown as a fact, not a score, because most firms advertise a similar best case; confirm any timescale in writing. Transparency adds points for TPO/NAPB membership, a published complaints procedure, a disclosed offer level, data-protection registration, an independent redress route and a stated legal-fees policy, and deducts for contract red flags; only publicly verifiable signals score. Full methodology.
Company Overview
Springbok Properties presents three routes to sale: a direct Cash Sale, a “Fast Cash” route (which the company describes as paying an advance from its own funds before taking over ongoing costs), and a “Fixed Price” route in which the property is marketed to a database of pre-qualified investors and buyers — and may also appear on open portals such as Rightmove and Zoopla. Companies House records support this dual character: the company is registered under both SIC 68100 (buying and selling of own real estate) and SIC 68310 (real estate agencies). Independent commentary and review evidence suggest that a substantial proportion of transactions follow the marketed route rather than a direct balance-sheet purchase, with the company acting more like an express estate agent matching sellers to investors. The company itself states it has access to its own funds and “can also match sellers to qualified investors when a higher price is achievable.” For sellers, the key consideration is establishing at the outset which route is actually being offered: a direct purchase by Springbok itself, or a marketed sale whose outcome depends on a third-party buyer being found. The contractual terms, fee exposure, pricing and timeline differ materially between these routes, and review evidence suggests some sellers engaged expecting a quick direct sale but experienced a longer agency-style marketing process instead.
Products, Services & Process
Property types accepted
Residential in any condition, including tenanted and inherited properties; commercial sales also listed with The Property Ombudsman
- Contact Springbok by phone (0800 068 4015, advertised 24/7) or online form to request a free valuation and initial offer range.
- An Area Valuation Manager appraises the property and presents the available routes — Cash Sale, Fast Cash, or Fixed Price — based on the seller's priority of speed versus price.
- Independent valuations are obtained free of charge (the company cites two independent estate agent valuations or an independent RICS valuation depending on route).
- A formal offer or fixed price is agreed. On marketed routes a fixed-term agreement (reported as a 16-week option period) is signed before marketing begins.
- On the Fixed Price route the property is marketed to Springbok's investor database and may also be listed on open portals such as Rightmove and Zoopla.
- Once a buyer is secured (or on direct routes, once the offer is accepted), solicitors are instructed — Springbok states it covers legal, valuation and survey fees.
- Exchange and completion on the agreed date — in as little as 7 days on the cash route; typically several weeks to months on marketed routes.
Fees & Pricing
Springbok’s pricing is explicitly route-dependent. The direct cash route is presented at a material discount — company wording variously cites around 80%, 85–90%, or “up to 100%” of market value depending on the page, which is itself a transparency concern, as these figures cannot all describe the same offer. The marketed Fixed Price route is presented as achieving 95–99% of value, but because it depends on investor or open-market demand, the achieved figure reflects what buyers will actually pay rather than a pre-committed purchase price. Review evidence includes sellers who reduced their price during the marketing period to attract offers, sellers who completed at a significantly reduced price relative to the original forecast, and sellers who reduced the price during conveyancing to cover indemnity policies or works identified in the legal process. The 2018 ASA ruling — requiring the company to stop describing properties as “sold” when they were only sold subject to contract — is relevant context for interpreting the company’s headline performance statistics. Independent commentary has also reported fees on the marketed route of around £3,500 and in some cases up to £5,000, payable on completion under a no-sale-no-fee arrangement, which sellers should weigh against the quoted achievable price. Sellers should ask which route any quoted figure relates to, whether it is a committed purchase price or a marketing aspiration, what fee applies to that route, and at what point the price becomes contractually fixed.
What Offer to Expect
Cash-buying companies pay below the open market in exchange for speed and certainty. The benchmarks below are worked on the current UK average house price of £270,080 (HM Land Registry / ONS UK House Price Index, June 2026). Your own figure depends on your property's value and condition.
On the UK-average £270,080 home, Springbok Properties's stated offer works out at roughly £216,000–£230,000, versus £203,000–£230,000 for the typical cash buyer. Open-market figure is before agent and legal fees. Source: HM Land Registry / ONS UK House Price Index, June 2026.
| Route | Typical proceeds | On a £270,080 home | Typical speed | Sale falls through? |
|---|---|---|---|---|
| Springbok Properties (this company) | 80–85% of market value | £216,000–£230,000 | 7–28 days | Very low |
| Typical cash buyer | 75–85% of market value | £203,000–£230,000 | 7–28 days | Very low |
| Open-market sale (estate agent) | Close to full market value, minus agent & legal fees | ~£270,080 less fees | about 5–6 months (≈25 weeks) | roughly 25–35% (about 1 in 3) |
Offers can fall below 70% for properties needing significant work.
Benchmarks: HM Land Registry / ONS UK House Price Index; Rightmove; Zoopla; Propertymark; TwentyCi. The cash-offer range reflects independent consumer guidance, not figures supplied by cash-buying companies. Illustrative only — verified June 2026.
Cash Sale vs Estate Agent vs Auction
How the three main ways to sell a home compare on the factors that matter most to sellers.
Springbok Properties's figure is its advertised fastest completion — confirm any timescale in writing. Approximate time from agreement (or listing, for the open market) to completion. Sources: Rightmove; Zoopla; Propertymark; TwentyCi.
| Factor | Cash-buying company | Estate agent (open market) | Auction |
|---|---|---|---|
| Typical proceeds | 75–85% of market value | Close to full market value (minus fees) | Variable — reserve plus hammer price |
| Typical timeline | 7–28 days | about 5–6 months (≈25 weeks) | ~6–10 weeks (incl. 28-day completion) |
| Sale falls through? | Very low | roughly 25–35% (about 1 in 3) | around 15% |
| Fees to you | Usually none — buyer covers legal costs | Agent commission (~1–2%+VAT), legal, EPC | Auction/entry fees, legal pack |
| Effort required | Minimal | Viewings, staging, chain management | Legal pack, viewings, reserve setting |
Sources: Propertymark; TwentyCi (fall-through); Rightmove; Zoopla (timelines); HM Land Registry / ONS UK House Price Index (prices). Verified June 2026.
Funding & Completion Stability
Springbok states that on its Cash Sale and Fast Cash routes it buys directly using its own funds, and aggregated filings data indicates a company of meaningful scale, with cash reserves in the low millions and a substantial nationwide staff. Charges are registered against the company at Companies House, which may indicate the use of secured or external finance in addition to internal capital. However, the dominant evidence — including the company’s dual SIC registration, its own description of matching sellers to qualified investors, and independent commentary noting that the company generally does not purchase the property itself before marketing it to an investor network — suggests that many transactions depend on a third-party buyer rather than an immediate principal purchase. On the marketed Fixed Price route, completion certainty therefore rests on buyer demand rather than committed funds. Sellers offered a “cash” route should ask whether Springbok itself will be the named buyer, request proof of funds, and confirm whether the offer is conditional on valuation, survey, or an onward investor being secured.
Reviews & Reputation
Springbok carries one of the largest review footprints in the sector — over 5,800 Trustpilot reviews (around 4.4 stars), several thousand Google reviews, and a large allAgents base (around 4.7 stars) with multiple customer service awards. Positive reviews consistently highlight named staff members, communication, sales progression and successful sales after properties had struggled with traditional agents — a pattern consistent with a service-led agency operation. Many positive reviews are submitted at offer or early stage rather than after completion. Negative reviews and forum threads (MoneySavingExpert, Mumsnet) cluster around contract terms: the 16-week tie-in, notice periods for withdrawal, cancellation fees, properties being listed on open portals when sellers expected an investor sale, price reductions during marketing, and slower-than-expected timelines. Some buyer-side reviews also criticise the reservation deposit scheme. Overall the pattern suggests a genuinely large, broadly satisfied customer base on the agency-style route, with the recurring friction points concentrated in contractual control and the gap between fast-sale marketing and marketed-sale reality.
- Named staff frequently praised for communication and proactive sales progression
- Sales achieved on properties that had previously struggled with traditional estate agents
- Large verified review volume across Trustpilot, Google and allAgents with award-winning service record
What reviewers praise
- Contractual tie-in — 16-week option period, notice requirements and cancellation fees reported by sellers
- Expectation gap — sellers anticipating a fast direct sale experiencing an agency-style marketed process instead
- Price reductions during marketing or conveyancing relative to initial forecasts
Common complaints
Media mentions: Property Industry Eye coverage of the September 2018 ASA ruling on sold/SSTC claims; multiple MoneySavingExpert and Mumsnet threads discussing contract terms; NAPB member feature on founder Shepherd Ncube (2025)
Complaints & Common Issues
Seller accounts and published contract extracts indicate that Springbok’s marketed route operates under a fixed-term agreement described in the company’s own wording as an “Option Period” — commonly reported at 16 weeks — during which the property is marketed by Springbok. Reported terms include a requirement for 28 days’ written notice to terminate or withdraw the property from the market, automatic renewal of the agreement on the same conditions after the initial period, and a cancellation charge of up to £700 plus VAT where marketing has begun within the 14-day cooling-off period and the seller subsequently cancels. The company also operates a buyer-side “exclusivity scheme” in which buyers pay a non-refundable reservation deposit toward the purchase price. The use of option-style language is significant: an option agreement can give the company commercial control over the sale during the agreement period even though the seller retains ownership. Sellers have reported difficulty withdrawing promptly at the end of the term due to the notice provisions. The cumulative effect is a materially higher level of contractual control than a no-obligation direct cash purchase. Before signing, sellers should obtain the full agreement, confirm the length of any tie-in and notice period, identify every fee trigger (including fees payable if the property sells through another route), and clarify whether the document is an agency instruction, an option agreement, or both.
Customer Support
| Phone | 0800 068 4015 |
|---|---|
| CustomerServiceManager@springbokgroup.co.uk | |
| Response time | Within 24 hours |
| Operating hours | 24/7 support available |
| Complaints procedure | Published complaints procedure ↗ |
Regulatory & Compliance
Company History & Timeline
- 2014Incorporated as Springbok Properties Ltd
- 2018ASA ruling required the company to stop describing properties as "sold" when only sold subject to contract
- 2023Pamela Ncube appointed company secretary
Ownership & Leadership
| Current directors | NCUBE, Farai Sherphard (director, publicly known as Shepherd Ncube); NCUBE, Pamela (secretary) |
|---|---|
| Parent company | Standalone — "Springbok Group" branding used across related websites |
| UBO publicly identified | Yes — Ncube, Farai Sherphard (Shepherd Ncube) |
| Prior related entities | Yes The company operates under "Springbok Group" branding and the related website webuynow.co.uk has been identified as part of the same group, displaying reviews belonging to Springbok Properties Ltd (09045757) rather than the brand site itself. The company's own about-us page has at times cited a different company number (07957435), which does not match its primary Companies House registration — sellers should confirm the contracting entity in writing. Companies House lists both SIC 68100 (buying and selling of own real estate) and SIC 68310 (real estate agencies), consistent with a dual purchase/agency operating model. |
| Registered address | Suite 7N Trafford House, Chester Road, Old Trafford, Manchester, England, M32 0RS (operational HQ stated as Universal Square, Devonshire Street North, Manchester M12 6JH) |
Springbok Properties vs Alternatives
How Springbok Properties compares with other independently profiled cash buyers on the terms sellers ask about most. Figures are drawn from each company's own Property Sale Watchdog profile and reflect the same assessment methodology.
| Factor | Springbok Properties (this profile) | Better Move | National Residential | The Property Buying Company |
|---|---|---|---|---|
| Typical offer | Route-dependent: Cash Sale route presented at around 80–85% of market value (company wor… | Up to ~10–20% below market value (indicative, varies by route) | Direct purchase route appears to be around 70% to 80% of value; fixed-price route appear… | Typically 15%–35%+ below market (based on reviews) |
| Typical timeline | Cash route marketed as 7–28 days; Fixed Price marketed route typically 1–3 months per co… | 2–12+ weeks depending on route, with shorter timelines marketed but not consistently evi… | Public positioning suggests around 7 to 14 days for direct purchase routes and around 28… | Advertised fast (7–28 days); reviews suggest often longer or variable |
| Legal fees | Free | Unknown | Unknown | Free |
| TPO member | Yes | Yes | Yes | Yes |
| NAPB member | Yes | Yes | Yes | Yes |
| PSW risk rating | Medium Risk | High Risk | Medium Risk | Medium Risk |
Springbok's closest comparators are other hybrid/marketed-sale operators such as Better Move and National Residential rather than pure balance-sheet cash buyers. It differentiates through scale, review volume and a three-route structure, but shares the sector-wide caution points of exclusivity tie-ins and third-party buyer dependency.
View Better Move profile → View National Residential profile → View The Property Buying Company profile →
Pros & Cons
Pros
- TPO and NAPB member (No. 46) — independent redress route and code of practice apply
- One of the largest verified review bases in the sector — 5,800+ Trustpilot reviews at around 4.4 stars plus strong allAgents record
- Three routes (Cash Sale, Fast Cash, Fixed Price) allow trading speed against price, with the marketed route targeting 95%+ of value
- Legal, valuation and survey costs covered; agency-route fee payable only on completion (no sale, no fee)
- Long trading history (incorporated 2014), substantial staff, and demonstrated ability to sell properties that stalled with traditional agents
Cons
- Reported 16-week option-style tie-in with automatic renewal, 28-day notice to withdraw, and cancellation fees — materially more contractual control than a no-obligation cash sale
- Hybrid model means many sales depend on a third-party buyer being found — completion certainty is not guaranteed despite fast-sale marketing
- 2018 ASA ruling over describing sold-subject-to-contract properties as "sold" — interpret headline performance statistics carefully
- Fees of around £3,500 (up to £5,000) reported on the marketed route despite prominent zero-fee marketing claims
- Inconsistent public figures — offer percentages quoted variously as 80%, 85–90% and up to 100%, and an incorrect company number on its own about page
Frequently Asked Questions
Springbok Properties Ltd is registered at Companies House (09045757), incorporated in May 2014, and is a member of both The Property Ombudsman and the National Association of Property Buyers (Member No. 46). It has one of the largest review footprints in the fast-sale sector. It is a legitimate, long-established business — but its operating model is a hybrid of direct purchase and express estate agency, so sellers should confirm which route applies to them before signing.
Both, depending on route. The company is registered under SIC codes for buying its own real estate and for estate agency. It offers a direct Cash Sale and Fast Cash route using what it describes as its own funds, but independent commentary and review evidence suggest most transactions follow its marketed Fixed Price route, where the property is offered to an investor database and listed on portals such as Rightmove. Ask in writing whether Springbok itself will be the legal buyer.
It depends on the route. The direct cash route is presented at around 80–85% of market value (company wording varies between pages). The marketed Fixed Price route targets approximately 95–99% of value, but that figure depends on what buyers actually offer and is not a committed purchase price. Review evidence includes price reductions during marketing and conveyancing, so confirm at what stage any figure becomes fixed.
Springbok markets itself as fee-free and states it covers legal, valuation and survey costs. However, independent commentary reports fees of around £3,500 (and up to £5,000) on the marketed agency route, payable on completion under a no-sale-no-fee arrangement, and reported contract terms include a cancellation charge of up to £700 plus VAT in some circumstances. Ask for every potential fee in writing for the specific route you are offered.
On the marketed route, sellers report a fixed-term agreement described in Springbok’s own wording as an “Option Period” — commonly 16 weeks — with automatic renewal and a 28-day written notice requirement to withdraw the property. Read the agreement in full before signing, and clarify the tie-in length, notice provisions, every fee trigger, and whether you remain free to sell through another route.
The direct cash route is marketed at 7–28 days. The marketed Fixed Price route is presented as typically 1–3 months, and the company cites 63% of properties sale-agreed within 30 days and 77% within 8 weeks — but these figures refer to sales agreed subject to contract, not completions, a distinction the ASA required the company to make clear in 2018. Review evidence includes both fast sales and considerably longer timelines.
Yes. Springbok Properties Ltd is listed with The Property Ombudsman for residential and commercial sales, and is a verified member of the National Association of Property Buyers (Member No. 46). Both provide an independent redress route if a dispute cannot be resolved through the company’s published internal complaints procedure.
On the marketed route the initial figure is effectively a marketing forecast rather than a committed price, and review evidence includes sellers who reduced the price during marketing to attract buyers or during conveyancing to cover indemnity policies or works. On the cash route the company states offers confirmed by independent valuation are guaranteed in writing. Whichever route applies, get the price, its conditions, and the point at which it becomes binding confirmed in writing.
Who This Suits & Who Should Be Cautious
May suit sellers who…
This structure may suit sellers whose priority is achieving a price closer to market value than a pure cash buyer would pay, and who can accept a managed, marketed process of several weeks to months in exchange. The evidence base suggests Springbok performs well as a high-energy express agency: review patterns repeatedly describe properties selling after months of stagnation with traditional agents, supported by proactive named staff, accompanied viewings, and hands-on sales progression through conveyancing. The large investor database alongside open-portal exposure may genuinely widen the buyer pool for harder-to-sell properties, including tenanted, inherited, or unmodernised homes. Sellers who want a single company to manage valuation, marketing, negotiation and legal progression — with legal and survey costs covered and fees payable only on completion — may find the model convenient. It may also suit landlords selling tenanted stock, since the company states it buys tenanted property and can transact with tenants in situ. The genuinely fast direct cash route exists for those who need it, but it carries a material discount; sellers choosing it should confirm Springbok itself is the buyer and request proof of funds. Overall the model fits sellers who are flexible on timeline, comfortable with a contractual marketing agreement after reading it carefully, and primarily seeking stronger sales activity than they have achieved on the open market.
Be cautious if you…
Sellers who need certainty of outcome within a fixed timeframe should treat the headline fast-sale marketing with caution, because the dominant route is a marketed sale dependent on a buyer being found rather than a committed principal purchase. Anyone in a chain, facing repossession deadlines, or relying on a guaranteed completion date should confirm in writing whether Springbok itself will purchase, on what date, and with what proof of funds. Sellers who value flexibility should scrutinise the contract before signing: reported terms include a 16-week option period, automatic renewal, a 28-day written notice requirement to withdraw, and a cancellation charge of up to £700 plus VAT where marketing began within the cooling-off period. Those expecting a discreet investor sale should note that properties are frequently listed on Rightmove and Zoopla, and review evidence includes sellers surprised by open-market listing, pricing, or property descriptions they could not get amended. Price-sensitive sellers should be aware that initial forecasts are not committed prices on the marketed route — reductions during marketing and conveyancing appear in the review record — and that fees of around £3,500 or more have been reported on the agency route despite zero-fee positioning. Finally, the company’s own materials quote inconsistent figures (80%, 85–90%, and up to 100% of value on different pages, and at least one incorrect company number), so every material term should be verified in writing rather than taken from marketing copy.